Experiencing a suspension of your Google Ads account due to malicious software can be a significant setback. However, by following a structured approach, you can work towards reinstating your account. Here’s a step-by-step guide tailored for ClickMend:
- Understand the Suspension Reason
Google Ads may suspend accounts if they detect malicious software on your website that could harm users or violate Google’s policies. This includes malware, phishing attempts, or other harmful content.
- Conduct a Thorough Website Security Audit
- Scan for Malware: Use reputable security tools to scan your website for malware or vulnerabilities.
- Check for Phishing Content: Ensure your site doesn’t contain deceptive content designed to trick users into revealing sensitive information.
- Review Recent Changes: Identify any recent modifications to your website that could have introduced malicious elements.
- Remove Malicious Software
If any malicious software or harmful content is detected, promptly remove it. Ensure your website is clean and secure before proceeding.
- Secure Your Website
- Update Software: Ensure all website platforms, plugins, and scripts are up to date.
- Implement Security Measures: Consider adding firewalls, SSL certificates, and other security protocols to protect your site.
- Regular Backups: Maintain regular backups to restore your site in case of future issues.
- Submit a Reconsideration Request
- Access Your Google Ads Account: Log in to your Google Ads account.
- Navigate to the Suspension Notification: Locate the notification regarding the suspension.
- Submit an Appeal: Follow the instructions to submit a reconsideration request, detailing the steps you’ve taken to resolve the issue.
- Provide Supporting Documentation
Include evidence of the actions you’ve taken to secure your website, such as:
- Security Reports: Documentation from security scans.
- Change Logs: Records of recent website updates.
- Security Certificates: Proof of implemented security measures.
- Monitor Your Account
After submitting the appeal, monitor your Google Ads account for updates. Be prepared to provide additional information if requested.
- Prevent Future Suspensions
- Regular Security Audits: Conduct periodic security checks to identify and address potential vulnerabilities.
- Stay Informed: Keep abreast of Google’s policies and guidelines to ensure ongoing compliance.
- Educate Your Team: Ensure all team members are aware of best practices for website security.
By diligently following these steps, you can work towards reinstating your Google Ads account and safeguarding your website against future threats.